Cancellations, returns and refunds

You can cancel any order that has not yet been shipped, yourself, from My orders. Nothing is charged for cancelling, and a prepaid order is refunded in full.

You have 7 days from delivery to start a return. Ask for it from My orders; the button disappears once the window closes, so please do not leave it late.

The item must come back:

• unused and undamaged,
• with its tags and original packaging, and
• with everything that came in the parcel.

When you start a return you choose your money back, or the same item again. Ask for a replacement and nothing is refunded: once your item reaches the seller they send out a new one, and there is nothing more to pay — the replacement is delivered free.

We exchange an item for the same item. If you want something different, take the refund and order the piece you want — that way you see what you are buying and pay the right price for it.

If the seller has none left to send, they will tell you and refund you instead. You can follow the replacement from My orders exactly like the first parcel.

Items made or engraved to your order; pierced jewellery such as earrings and nose pins once the seal is opened; and anything else sold sealed for hygiene — cosmetics, personal care, innerwear, food supplements. This is the standard across Indian retail, and the product page says so before you buy.

This does not affect a faulty or wrong item. If we sent the wrong thing, or it arrived damaged, tell us and we will put it right whatever the category.

Contact us within 48 hours of delivery at hello@example.com with your order number and a photograph. We arrange the return ourselves and you pay nothing.

Refunds are issued once the returned item reaches the seller and has been checked. The money goes back to the way you paid — card, UPI, netbanking or wallet — and reaches you in 5–7 working days after that, depending on your bank.

For a cash-on-delivery order we collect your bank details and transfer the refund there, since there is no card to return it to.

We pay the return shipping when the fault is ours — a wrong, damaged or faulty item. For a change of mind, the return courier is at your cost.