Terms and conditions

ShopMaster Pro is a marketplace operated by ShopMaster Pro, Jaipur, Rajasthan, India, India. Items are sold by independent sellers. Every product page names its seller, and your contract for that item is with them.

You are responsible for what happens under your account, so keep your password to yourself and tell us if you think someone else has it. The details you give us — particularly the delivery address and phone number — must be accurate, because a courier cannot deliver to an address that does not exist.

An order is an offer to buy, and it is accepted when we confirm it by email. We may decline an order and refund it in full if the item is out of stock, if the price was listed wrongly, or if we cannot deliver to the address given.

Prices are in Indian Rupees and include applicable taxes. Payment is taken through Razorpay; we never see or store your card details. Cash on delivery, where offered, is paid to the delivery agent.

Delivery is covered by our shipping policy. You may cancel before dispatch, and return within 7 days of delivery, on the terms set out in the cancellations, returns and refunds policy.

Products are photographed as honestly as we can manage, but colour varies between screens, and handmade and artificial goods vary slightly from piece to piece. That variation is not a defect. If an item is not what the page described, that is a return and we will treat it as one.

Write honestly. We remove reviews that are abusive, that contain someone else’s personal details, or that are not about the product.

We are responsible for supplying goods as described, and for putting right what we get wrong. We are not responsible for delays caused by couriers, weather or other events outside our control — though we will always tell you what has happened.

Something wrong with an order? Start from the order page (Something’s wrong) so the seller and we see it together. For anything unresolved, our grievance officer can be reached at hello@example.com. We acknowledge every complaint within 48 hours and resolve it within one month, as the Consumer Protection (E-Commerce) Rules 2020 require. The National Consumer Helpline is 1915.

These terms are governed by the laws of India, and the courts at Jaipur, Rajasthan have jurisdiction over any dispute.

We may update these terms. The version on this page when you place an order is the one that applies to that order.